Shipping Policy

We offer shipping services within Canada. Please read below for details regarding shipping methods, timeframes, and charges.

1. Processing Time
Orders are typically processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods & Delivery Times
Standard and expedited shipping options may be available at checkout. Estimated delivery times depend on your location and the selected shipping method. Please note that delivery times are estimates and not guaranteed.

3. Shipping Fees
Shipping fees are calculated at checkout and depend on order size, weight, and destination. Free shipping may be offered on qualifying orders.

4. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (if available).

5. Shipping Restrictions
We currently ship only within Canada. Certain items may be restricted due to size, weight, or legal limitations.

6. Delays & Lost Packages
We are not responsible for delays caused by carriers, weather, or customs. If a package is lost or significantly delayed, please contact us and we will work with the carrier to resolve the issue.

Return and Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

1. Eligibility for Returns
Returns are accepted within a specified number of days (e.g., 14 or 30) from the delivery date. Items must be unused, in their original packaging, and in resellable condition. Proof of purchase is required.

2. Non-Returnable Items
Certain items may be final sale or non-returnable due to hygiene, customization, or clearance status. These exceptions will be clearly marked.

3. Return Process
To initiate a return, please contact us with your order number and reason for return. We will provide instructions for sending the item back. Return shipping costs may be the responsibility of the customer unless the item was defective or sent in error.

4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable time.

5. Exchanges
Exchanges may be available for damaged or defective items. Please contact us promptly upon receiving a faulty product.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within a reasonable time (e.g., 7 days) of receipt. We will offer a replacement, exchange, or refund as appropriate.